"We Make Your Special Event Memorable"
Frequently Asked Questions
Booking, Contracting, and Financial
Do you offer a written agreement?
Yes, a written agreement will be signed between the client and Excalibur Entertainment (the provider) when I am hired. Any amendments to the contract signed by both you and I will then become part of the original contract. This contract along with your deposit secures the date of the event and is also a legally binding document that insures I will be at your event and it insures that you will pay the amount as written in the contract.
How long will you hold our date for us?
The date requested will remain an open date until the signed contract and deposit has been received by the provider.
How much of a deposit is required to secure a date?
One half of the agreed full amount is required to secure your date.
Is Excalibur Entertainment insured?
Yes, we carry liability insurance along with a certificate which is available upon request.
When is my contract due back?
Both the contract and your deposit are due by the specified date on the contract.
What is your cancellation policy?
The deposit is non-refundable. A written letter cancelling the event must be received within 30 days of the event or the full amount which is stated in the contract is due.
What forms of payment do you accept?
At this time, only cash or check is accepted.
When is the balance due?
The balance is due on or before the date of the event.
How much is it for you to continue past the alotted time stated in the contract (overtime)?
Overtime is $75 per hour in cash due prior to the started over-time hours.
Do you have traveling and gas charges?
Anything over 30 miles will be charged at $0.50 per mile travel charge. Anything exceeding 150 miles will require accommodations to be made for an overnight stay in a hotel.
How do you keep your music selection up to date?
A subscription to a music service created for professionals in the music entertainment industry is used to receive updates of music. This includes new music or any type of music that is not in our playlist.
How involved can we be in selecting music?
The client will be involved in as much selection of music as you like. You can give us songs and genres that you want played throughout the night. If there are any special songs you want played, we will play them.
Can we submit a "do not play" list?
Yes, any songs or genre of music you do not wish to have played will be taken into consideration.
Do you take requests from our guests?
Yes, you and your guests can request a song and it will be played. If a guest requests a song that is within the genre of your "do not play" list, the song will not be played or we will ask you if you want the song played.
When do we need to submit our music requests?
At least two weeks before the wedding. A timeline of the reception will be made that you have to approve before the wedding Those songs will be listed under your account on our website. If you would like to make changes, you can make them there.
Can you provide music for our ceremony?
If the ceremony is at the same location or nearby, we can provide the music for the ceremony.
Venues and Day of Event
Will you be the DJ at our event?
Yes, I will be the DJ at your event.
What if something happens and you can’t make the wedding?
Occasionally, something does happen that I may not be able to do your event. If it happens, we have replacement DJ’s that will stand in for us. We will specifically call you and let you know that we can’t come and who will be my replacement.
Have you played at our reception site before?
As a DJ, we play a lot of different venues. If we haven’t been at your site before, we will call the planner and set up an appointment to see it before your event.
When do you arrive to set up for our event?
My staff and I will arrive at least an hour before your event.
What will you wear to our event?
Attire depends on the event, so a black suit or tuxedo will be worn for a wedding and so forth.
What will you wear when you set up and tear down?
While setting up, we will be wearing Excalibur attire and will then change into appropriate clothing for your event.
What do you require from us?
The only thing that we require from you would be adequate shelter and enough power for our equipment to work.
Do you require a meal?
Providing a meal is entirely up to you. If you would like to include us in your dinner, we are greatly thankful, however, we do not require it.
Do you take any breaks?
Except for an occasional bathroom break, we do not take breaks. There will be music playing at all times.
Do you “emcee” our event and make all the announcements?
Yes, we will be your emcee. We will make sure everything is going as it should.
What is your policy on smoking and alcohol?
Company policy prohibits smoking and alcohol while working. Our equipment is 100% smoke free.
How do you like to get the crowd motivated?
As we are working, we read the crowd observing what songs work better and use the type of genre and style to keep people dancing. A variety of music will be played that keeps your guests enjoying the evening, whether it is upbeat or slow dance music. Sometimes, an announcement will be made for a specific song or if a guest has requested a dedication.
What is included in my cost?
At our intitial meeting, we will discuss what you want and don’t want at your event. What we agree upon is what you will get at your event for the cost we stated in the contract.
May we meet with you in person?
The requirement is to meet with you in person at least once to discuss everything. Generally, we try to meet with you at least twice - once for a general meeting to discuss your requirements, the second meeting is two weeks before the event to go over the song selections and any changes. If you have any questions, feel free to e-mail or call us and we will be glad to speak with you.
May we speak to past and/or present clients?
Yes, you may. You may also check out our testimonial page on our website for information from our past clients.
Can we visit you at a performance?
Yes, if the event is open to the public, you may see us. You may not visit us at a private event.
Do you have a wireless microphone?
Yes, and we will personally assist with the wedding toasts at the bridal table or any other requirements you need.
Do you have a light show?
Yes, there are various light shows to choose from depending on how big the venue is and what kind of lights you prefer.
Do you set up a sign or banner?
No, we do not do any promoting of the company. Our objective is to make your event memorable. If a guest requests a business card, we will have them on hand.
Any other questions, please feel free to call us.
Copyright 2007. Excalibur Entertainment LLC. All rights reserved